Operations Workflow Coordinator
Basic Function:
Complete various day-to-day functions within the Cash Management operations department.
Essential Functions:
1. Assist manager with day to day activities of the cash management operations department to ensure quantity and quality service levels are met.
2. Complete online setups and maintenance for cash management customers including Treasury Banking Suite, Positive Pay, ACH Positive Pay, Remote Deposit, Wires, and/or ACH.
3. Maintain quality control within your area and ensure that all policies and procedures are followed.
4. Provide quality customer service to customers. This includes responding to customer inquiries, troubleshooting and resolving issues, follow-up both by telephone and email, and internal service events.
5. Must possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment.
6. Exercise discretion, strong interpersonal skills and independent judgment with respect to some of the most significant functions within the bank.
7. Ability to train fellow employees and oversee projects within the operations department.
8. Participate in projects as assigned.
9. Act as a valued resource for internal customers.
10. Assist with the management of simple to moderate project development including day to day operational aspects of a project from beginning to end.
11. Exhibit leadership skills and capabilities.
12. Demonstrate proficiency in many aspects of the applications within respective area.
13. Provide direction and answer staff questions in a professional, fast-paced, and high traffic environment.
14. Perform other job-related duties or special projects as assigned.RequirementsMinimum Qualifications /
Experience:
1. High school diploma or equivalent required.
2. Three plus years of banking experience or experience with banking systems.
3. Capable of accurate data entry/transaction processing.
4. Advanced computer skills.
5. Must be detail oriented.
6. Previous management experience preferred.
7. Leadership skills and capabilities.
Great Western Bank is an Equal Opportunity employer committed to providing equal employment and advancement opportunities to all qualified individuals without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability status. Great Western Bank is also an Affirmative Action employer Minority / Female / Disabled / Veteran.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in f
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Complete various day-to-day functions within the Cash Management operations department.
Essential Functions:
1. Assist manager with day to day activities of the cash management operations department to ensure quantity and quality service levels are met.
2. Complete online setups and maintenance for cash management customers including Treasury Banking Suite, Positive Pay, ACH Positive Pay, Remote Deposit, Wires, and/or ACH.
3. Maintain quality control within your area and ensure that all policies and procedures are followed.
4. Provide quality customer service to customers. This includes responding to customer inquiries, troubleshooting and resolving issues, follow-up both by telephone and email, and internal service events.
5. Must possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment.
6. Exercise discretion, strong interpersonal skills and independent judgment with respect to some of the most significant functions within the bank.
7. Ability to train fellow employees and oversee projects within the operations department.
8. Participate in projects as assigned.
9. Act as a valued resource for internal customers.
10. Assist with the management of simple to moderate project development including day to day operational aspects of a project from beginning to end.
11. Exhibit leadership skills and capabilities.
12. Demonstrate proficiency in many aspects of the applications within respective area.
13. Provide direction and answer staff questions in a professional, fast-paced, and high traffic environment.
14. Perform other job-related duties or special projects as assigned.RequirementsMinimum Qualifications /
Experience:
1. High school diploma or equivalent required.
2. Three plus years of banking experience or experience with banking systems.
3. Capable of accurate data entry/transaction processing.
4. Advanced computer skills.
5. Must be detail oriented.
6. Previous management experience preferred.
7. Leadership skills and capabilities.
Great Western Bank is an Equal Opportunity employer committed to providing equal employment and advancement opportunities to all qualified individuals without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability status. Great Western Bank is also an Affirmative Action employer Minority / Female / Disabled / Veteran.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in f
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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