Customer Service Sr. Manager
Company Name:
Citi
Job Description:
Description Lead between 6-10 supervisors and their staff. Direct all Sales and Service activities in the department. Consistently reach aggressive business-defined performance indicators with urgency and commitment. Focus on service quality and customer satisfaction. Motivate employee performance and continuously develop talent though encouragement, feedback and coaching. Serve as a role model in a culture of accountability, integrity and respect. Promote an environment of open communication. Participate in recruitment for the department and ensure retention of quality employees. Lead various project teams and critically evaluate current processes for improvement. Responsible for achieving and monitoring aggressive sales targets, while meeting or exceeding customer. QualificationsEducation and
Experience: Call center or production management experience. Senior management experience preferred. Bachelors Degree or equivalent experience, advanced degree. Familiarity and understanding of financial industry preferred. Sales management experience preferred (Relevant to customer service sales management positions only) Management Skills: Ability to make sound decisions that reflect good judgment. Exceptional performance management abilities. Ability to collaborate, build relationships and work across the organization in a multi-site matrix operations environment. Operations Environment. Demonstrated success driving organizational change with a track record of innovation. Exceptional influencing skills that inspire action without full reliance on authority. Superior execution skills with attention to detail and focus on clear, realistic action steps and timelines. Technical Skills: Experience in complex financial analysis and ability to infer relevant business applications. Ability to plan for projects and initiatives by identifying risks and assumptions. Strategic thinking skills and a focus on bottom-line results. Strong PC skills (Microsoft Office) Project management experience preferred. Other: Excellent oral and written communication skills. Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines. Experience in interviewingPrimary Location: United States,South Dakota,Sioux FallsEducation: Associate's Degree/College DiplomaJob Function: Operations Customer ServiceTravel Time: NoJob ID: 15066460Estimated Salary: $20 to $28 per hour based on qualifications.
Citi
Job Description:
Description Lead between 6-10 supervisors and their staff. Direct all Sales and Service activities in the department. Consistently reach aggressive business-defined performance indicators with urgency and commitment. Focus on service quality and customer satisfaction. Motivate employee performance and continuously develop talent though encouragement, feedback and coaching. Serve as a role model in a culture of accountability, integrity and respect. Promote an environment of open communication. Participate in recruitment for the department and ensure retention of quality employees. Lead various project teams and critically evaluate current processes for improvement. Responsible for achieving and monitoring aggressive sales targets, while meeting or exceeding customer. QualificationsEducation and
Experience: Call center or production management experience. Senior management experience preferred. Bachelors Degree or equivalent experience, advanced degree. Familiarity and understanding of financial industry preferred. Sales management experience preferred (Relevant to customer service sales management positions only) Management Skills: Ability to make sound decisions that reflect good judgment. Exceptional performance management abilities. Ability to collaborate, build relationships and work across the organization in a multi-site matrix operations environment. Operations Environment. Demonstrated success driving organizational change with a track record of innovation. Exceptional influencing skills that inspire action without full reliance on authority. Superior execution skills with attention to detail and focus on clear, realistic action steps and timelines. Technical Skills: Experience in complex financial analysis and ability to infer relevant business applications. Ability to plan for projects and initiatives by identifying risks and assumptions. Strategic thinking skills and a focus on bottom-line results. Strong PC skills (Microsoft Office) Project management experience preferred. Other: Excellent oral and written communication skills. Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines. Experience in interviewingPrimary Location: United States,South Dakota,Sioux FallsEducation: Associate's Degree/College DiplomaJob Function: Operations Customer ServiceTravel Time: NoJob ID: 15066460Estimated Salary: $20 to $28 per hour based on qualifications.
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