Relationship Manager
Company Name:
MetaBank
Job Summary
To work as a liaison between marketers, processors, associations and the bank for program development and implementation. The Relationship Manager is an advocate for the MetaBank partner.
Job Responsibilities
Liaison to Business and Partners - 60%
Acts as an extension of Partners to internal departments of bank, networks, processors and third parties.
Develops and maintains well-coordinated relationships with key decision makers within the Bank and with Partners.
Coordinates the definition and implementation of new programs with new and existing partners.
Leads scheduled virtual calls and meetings.
Consults with partners on network rules, banking regulations and operating procedures.
Participates in remediation efforts as a result of various reviews.
Manages timelines and due dates using internal tracking tools.
Communicates required efforts to Partners.
Updates documentation and coordinates with internal parties to resolve issues.
Reviews monthly statements prior to issuance to Partners
Helps prepare for audits by examiners.
Works to develop new business related to ongoing partner relationships.
Works with Business Development regarding ongoing Partner relationships.
Leads ongoing proactive communication with Program Managers regarding existing and developing products and programs.
Identifies customers' needs and presents products and services that meet those needs.
Change Management- 30%
Participates in new program review and approval process.
Advocate for Partners potential programs and interests.
Implements new compliance initiatives.
Participates in rule change communications with partners.
Facilitates innovation or new business with current partners.
Business Initiatives - 10%
Participates in Business Reviews with Partners.
Other duties as assigned.
Job Qualifications
Certifications, Licenses, Registrations
A valid driver's license is required.
Education and Experience
Bachelor's degree from College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Travel
No travel is required.
Working Conditions
Monday-Friday
Office Environment
While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms. The employee is predominantly required to sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Noise level is moderate
Competencies
Business & Organizational Competencies
Customer Focus - Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
Innovation Orientation - Committing to create and search for new and innovative approaches to activities that enhance performance.
Functional Competencies
Attention to Detail - Taking responsibility for a thorough and detailed method of working.
Planning and Organizing - Setting priorities and defining actions, time and resources needed to achieve predefined goals.
Problem Solving - Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Intrapersonal Competencies
Accountability - Accepting personal responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
Adaptability - Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities and people.
Analytical Thinking - The ability to identify and interpret relevant information by using logic to see cause and effect in relationships.
Commitment - The ability to align ones behavior with the needs, values, priorities and goals of th organization through dedication and tenacity.
Continuous Learning - Actively and continuously gaining insight of strengths and weaknesses in order to identify the relevant areas that need further development (with regard to skills and knowledge) and acting upon it.
Integrity - Upholding generally accepted social and ethical standards in job-related activities and behaviors.
Managing Multiple Priorities - Handles multiple assignments and priorities while fulfilling all commitments. Accepts new responsibilities and adapts to changes in procedures.
Results Orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
Interpersonal Competencies
Influencing Others - The ability to gain others' support for ideas, proposals, projects and solutions. The ability to use appropriate interpersonal styles and communication strategies in order to inspire and guide individuals and to gain acceptance of ideas and plans.
Oral Communication - Shaping and expressing ideas and information in an effective manner.
Relationship Building - The ability to work with and establish trust, credibility and network across a diverse group of people (internal and external clients and stakeholders).
Teamwork - Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
Written Communication - Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
Leadership Competencies
Organizational Awareness Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
Managerial Competencies
None
Technical Competencies
Microsoft Word, Excel, Visio and Outlook
MetaBank Values
Values Statement
MetaBank employees uphold our stated values of:
Help Others Succeed
Drive Innovation
Execute with Excellence
Get Results
Have Fun
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General Sign-off
The employee is expected to adhere to all company policies including but not limited to the Vision, Mission and Value statements and actively participates in company programs including, but not limited to Performance Management and Compliance Training. The employee must comply with all provisions of the Bank Secrecy Act and maintain complete confidentiality with all bank business. Meta employees are required to understand and manage risk in their department or area of responsibility.
Meta Financial Group is an Affirmative Action, Equal Opportunity Employer.
Date:10/21/2014
MPS
Department: 617-Partner Services
Location: Sioux Falls, SDEstimated Salary: $20 to $28 per hour based on qualifications.
MetaBank
Job Summary
To work as a liaison between marketers, processors, associations and the bank for program development and implementation. The Relationship Manager is an advocate for the MetaBank partner.
Job Responsibilities
Liaison to Business and Partners - 60%
Acts as an extension of Partners to internal departments of bank, networks, processors and third parties.
Develops and maintains well-coordinated relationships with key decision makers within the Bank and with Partners.
Coordinates the definition and implementation of new programs with new and existing partners.
Leads scheduled virtual calls and meetings.
Consults with partners on network rules, banking regulations and operating procedures.
Participates in remediation efforts as a result of various reviews.
Manages timelines and due dates using internal tracking tools.
Communicates required efforts to Partners.
Updates documentation and coordinates with internal parties to resolve issues.
Reviews monthly statements prior to issuance to Partners
Helps prepare for audits by examiners.
Works to develop new business related to ongoing partner relationships.
Works with Business Development regarding ongoing Partner relationships.
Leads ongoing proactive communication with Program Managers regarding existing and developing products and programs.
Identifies customers' needs and presents products and services that meet those needs.
Change Management- 30%
Participates in new program review and approval process.
Advocate for Partners potential programs and interests.
Implements new compliance initiatives.
Participates in rule change communications with partners.
Facilitates innovation or new business with current partners.
Business Initiatives - 10%
Participates in Business Reviews with Partners.
Other duties as assigned.
Job Qualifications
Certifications, Licenses, Registrations
A valid driver's license is required.
Education and Experience
Bachelor's degree from College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Travel
No travel is required.
Working Conditions
Monday-Friday
Office Environment
While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms. The employee is predominantly required to sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Noise level is moderate
Competencies
Business & Organizational Competencies
Customer Focus - Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
Innovation Orientation - Committing to create and search for new and innovative approaches to activities that enhance performance.
Functional Competencies
Attention to Detail - Taking responsibility for a thorough and detailed method of working.
Planning and Organizing - Setting priorities and defining actions, time and resources needed to achieve predefined goals.
Problem Solving - Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Intrapersonal Competencies
Accountability - Accepting personal responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
Adaptability - Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities and people.
Analytical Thinking - The ability to identify and interpret relevant information by using logic to see cause and effect in relationships.
Commitment - The ability to align ones behavior with the needs, values, priorities and goals of th organization through dedication and tenacity.
Continuous Learning - Actively and continuously gaining insight of strengths and weaknesses in order to identify the relevant areas that need further development (with regard to skills and knowledge) and acting upon it.
Integrity - Upholding generally accepted social and ethical standards in job-related activities and behaviors.
Managing Multiple Priorities - Handles multiple assignments and priorities while fulfilling all commitments. Accepts new responsibilities and adapts to changes in procedures.
Results Orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
Interpersonal Competencies
Influencing Others - The ability to gain others' support for ideas, proposals, projects and solutions. The ability to use appropriate interpersonal styles and communication strategies in order to inspire and guide individuals and to gain acceptance of ideas and plans.
Oral Communication - Shaping and expressing ideas and information in an effective manner.
Relationship Building - The ability to work with and establish trust, credibility and network across a diverse group of people (internal and external clients and stakeholders).
Teamwork - Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
Written Communication - Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
Leadership Competencies
Organizational Awareness Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
Managerial Competencies
None
Technical Competencies
Microsoft Word, Excel, Visio and Outlook
MetaBank Values
Values Statement
MetaBank employees uphold our stated values of:
Help Others Succeed
Drive Innovation
Execute with Excellence
Get Results
Have Fun
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General Sign-off
The employee is expected to adhere to all company policies including but not limited to the Vision, Mission and Value statements and actively participates in company programs including, but not limited to Performance Management and Compliance Training. The employee must comply with all provisions of the Bank Secrecy Act and maintain complete confidentiality with all bank business. Meta employees are required to understand and manage risk in their department or area of responsibility.
Meta Financial Group is an Affirmative Action, Equal Opportunity Employer.
Date:10/21/2014
MPS
Department: 617-Partner Services
Location: Sioux Falls, SDEstimated Salary: $20 to $28 per hour based on qualifications.
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