Information Systems Analyst II
Company Name:
MetaBank
Job Summary
The Information Systems Analyst provides advanced problem solving support to computer users and provides maintenance and repair for systems and products by performing the following duties.
Job Responsibilities
Troubleshooting - 30%
Receives and responds to calls from technology users and logs all such calls. Manages multiple e-mail inboxes and other tracking tools.
Determines if problems are caused by hardware, such as modem, printer, cables, etc.
Handles problem recognition, research, isolation, resolution and follow-up for user issues.
Analyzes problem tickets to identify trends to pro-actively resolve those issues.
Follows up on the problem tickets to ensure user satisfaction.
Provides primary or secondary support responsibilities for desktop applications and escalates to technicians as needed.
Assists in the coordination and installation of hardware and software for the division, branch, department or user.
Assist in resolving post installation technical issues that arise.
Escalates to management or appropriate security personnel of network and system health including security breaches.
Assists in monitoring network and system health by responding to alerts and escalating appropriately.
End User Administration - 70%
Performs production support and administration tasks as scheduled including software installations and updates.
Performs user ID creation and maintenance for employee access changes on defined applications, ID creation and user ID removal.
Assists in performing user ID access reviews and account clean-up process.
Creates new and maintains existing procedures for End User Administration.
Other duties may be assigned.
Job Qualifications
Certifications, Licenses, Registrations
A valid state issued driver's license.
Education and Experience
Associate's or Bachelor's degree from a college, university or technical school; two to three years' experience or equivalent combination of education and experience.
Supervisory Responsibilities
There are no supervisory responsibilities
Travel
Some local travel is required.
Working Conditions
Monday-Friday
This position will require flexibility with schedule and the ability to work occasional nights, weekends, or travel as required for the business.
Office Environment
While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms. The employee is predominantly required to sit. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Noise level is moderate
Competencies
Business & Organizational Competencies
Customer Focus - Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
Shares Knowledge - The ability to facilitate learning and growth of others through regular knowledge sharing opportunities, feedback and assignments which challenge staff's abilities and improves competence to achieve goals.
Functional Competencies
Attention to Detail - Taking responsibility for a thorough and detailed method of working.
Conflict Resolution - The ability to resolve disagreements in a way that is appropriate to the situation.
Data Gathering and Analysis - Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.
Planning and Organizing - Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Intrapersonal Competencies
Accountability - Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
Adaptability - Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
Manages Multiple Priorities - Handles multiple assignments and priorities while fulfilling all commitments. Accepts new responsibilities and adapts to changes in procedures.
Results Orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
Interpersonal Competencies
Oral Communication - Shaping and expressing ideas and information in an effective manner.
Teamwork - Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
Written Communication - Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
Leadership Competencies
None
Managerial Competencies
None
Technical Competencies
General knowledge of Microsoft Active Directory, Exchange, and Windows based operating systems and applications.
Ability to manage internal banking-related software packages.
Ability to interact with customers in a professional and friendly manner.
Experience with various hardware systems including IBM compatible desktops, laptops, plus the ability to determine customer needs and specifications.
Experience in assessing reported computer-related or connectivity based issues.
Knowledge of networking topologies (i.e. Ethernet, LAN, WAN) and VPN connectivity requirements.
Office applications (Microsoft Word, Excel, Access, PowerPoint, Sharepoint, Publisher, One Note, Lync and Outlook)
MetaBank Values
Values Statement
MetaBank employees uphold our stated values of:
Help Others Succeed
Drive Innovation
Execute with Excellence
Get Results
Have Fun
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General Sign-off
The employee is expected to adhere to all company policies including but not limited to the Vision, Mission and Value statements and actively participates in company programs including, but not limited to Performance Management and Compliance Training. The employee must comply with all provisions of the Bank Secrecy Act and maintain complete confidentiality with all bank business.
Meta Financial Group is an Affirmative Action, Equal Opportunity Employer.
Date:8/27/2014
MPS
Department: 700-IS Infrastructure
Location: Sioux Falls, SDEstimated Salary: $20 to $28 per hour based on qualifications.
MetaBank
Job Summary
The Information Systems Analyst provides advanced problem solving support to computer users and provides maintenance and repair for systems and products by performing the following duties.
Job Responsibilities
Troubleshooting - 30%
Receives and responds to calls from technology users and logs all such calls. Manages multiple e-mail inboxes and other tracking tools.
Determines if problems are caused by hardware, such as modem, printer, cables, etc.
Handles problem recognition, research, isolation, resolution and follow-up for user issues.
Analyzes problem tickets to identify trends to pro-actively resolve those issues.
Follows up on the problem tickets to ensure user satisfaction.
Provides primary or secondary support responsibilities for desktop applications and escalates to technicians as needed.
Assists in the coordination and installation of hardware and software for the division, branch, department or user.
Assist in resolving post installation technical issues that arise.
Escalates to management or appropriate security personnel of network and system health including security breaches.
Assists in monitoring network and system health by responding to alerts and escalating appropriately.
End User Administration - 70%
Performs production support and administration tasks as scheduled including software installations and updates.
Performs user ID creation and maintenance for employee access changes on defined applications, ID creation and user ID removal.
Assists in performing user ID access reviews and account clean-up process.
Creates new and maintains existing procedures for End User Administration.
Other duties may be assigned.
Job Qualifications
Certifications, Licenses, Registrations
A valid state issued driver's license.
Education and Experience
Associate's or Bachelor's degree from a college, university or technical school; two to three years' experience or equivalent combination of education and experience.
Supervisory Responsibilities
There are no supervisory responsibilities
Travel
Some local travel is required.
Working Conditions
Monday-Friday
This position will require flexibility with schedule and the ability to work occasional nights, weekends, or travel as required for the business.
Office Environment
While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms. The employee is predominantly required to sit. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Noise level is moderate
Competencies
Business & Organizational Competencies
Customer Focus - Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
Shares Knowledge - The ability to facilitate learning and growth of others through regular knowledge sharing opportunities, feedback and assignments which challenge staff's abilities and improves competence to achieve goals.
Functional Competencies
Attention to Detail - Taking responsibility for a thorough and detailed method of working.
Conflict Resolution - The ability to resolve disagreements in a way that is appropriate to the situation.
Data Gathering and Analysis - Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.
Planning and Organizing - Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Intrapersonal Competencies
Accountability - Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
Adaptability - Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
Manages Multiple Priorities - Handles multiple assignments and priorities while fulfilling all commitments. Accepts new responsibilities and adapts to changes in procedures.
Results Orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
Interpersonal Competencies
Oral Communication - Shaping and expressing ideas and information in an effective manner.
Teamwork - Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
Written Communication - Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
Leadership Competencies
None
Managerial Competencies
None
Technical Competencies
General knowledge of Microsoft Active Directory, Exchange, and Windows based operating systems and applications.
Ability to manage internal banking-related software packages.
Ability to interact with customers in a professional and friendly manner.
Experience with various hardware systems including IBM compatible desktops, laptops, plus the ability to determine customer needs and specifications.
Experience in assessing reported computer-related or connectivity based issues.
Knowledge of networking topologies (i.e. Ethernet, LAN, WAN) and VPN connectivity requirements.
Office applications (Microsoft Word, Excel, Access, PowerPoint, Sharepoint, Publisher, One Note, Lync and Outlook)
MetaBank Values
Values Statement
MetaBank employees uphold our stated values of:
Help Others Succeed
Drive Innovation
Execute with Excellence
Get Results
Have Fun
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General Sign-off
The employee is expected to adhere to all company policies including but not limited to the Vision, Mission and Value statements and actively participates in company programs including, but not limited to Performance Management and Compliance Training. The employee must comply with all provisions of the Bank Secrecy Act and maintain complete confidentiality with all bank business.
Meta Financial Group is an Affirmative Action, Equal Opportunity Employer.
Date:8/27/2014
MPS
Department: 700-IS Infrastructure
Location: Sioux Falls, SDEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
