Support Analyst I
Company Name:
MetaBank
Job Summary
To work closely with the Partner Services team for the successful implementation and support of partners and program launches.
Job Responsibilities
Program Administration - 60%
Completes and submits all necessary documentation to support implementation of the partner and programs.
Reviews applications from partners for completeness and accuracy.
Facilitates all aspects of program implementations following rules and guidelines set forth by Meta and External agencies.
Analyzes, reviews, revises, submits and obtains approvals on collateral materials created against Collateral Guidelines.
Completes and submits all necessary documentation to Associations to support partner's programs.
Business Initiatives - 20%
Tracks assigned implementation tasks and maintains updates in Bank systems and partner folders.
Maintains current knowledge of changes received in bulletins from networks.
Documents progress and completion of tasks in Action Logs.
Facilitates all aspects of program implementations and wind downs.
Relationship Management - 20%
Answer incoming partner calls, emails, and correspondence.
Participates in meetings and conference calls including program launches. Acts as SME of pre-paid programs. Determines who needs to know what changes are coming and elevates issues as needed.
Submits issues for resolution to appropriate virtual team members.
Contributes in virtual meetings with internal and external partners.
Reporting
Compiles data for reports used internally (and externally) (by whom).
Other duties as assigned
Job Qualifications
Certifications, Licenses, Registrations
A valid driver's license is required.
Education and Experience
Associate's degree (A. A.); or one to two years related experience and/or training; or equivalent combination of education and experience.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Travel
There is no travel required.
Working Conditions
Monday-Friday
Office Environment
While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms. The employee is predominantly required to sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Noise level is moderate
Competencies
Business & Organizational Competencies
Customer Focus - Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
Functional Competencies
Planning and Organizing - Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Intrapersonal Competencies
Adaptability - Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities and people.
Commitment - The ability to align ones behavior with the needs, values, priorities and goals of th organization through dedication and tenacity.
Continuous Learning - Actively and continuously gaining insight of strengths and weaknesses in order to identify the relevant areas that need further development (with regard to skills and knowledge) and acting upon it.
Integrity - Upholding generally accepted social and ethical standards in job-related activities and behaviors.
Results Orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
Interpersonal Competencies
Influencing Others - The ability to gain others' support for ideas, proposals, projects and solutions. The ability to use appropriate interpersonal styles and communication strategies in order to inspire and guide individuals and to gain acceptance of ideas and plans.
Oral Communication - Shaping and expressing ideas and information in an effective manner.
Relationship Building - The ability to work with and establish trust, credibility and network across a diverse group of people (internal and external clients and stakeholders).
Teamwork - Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
Written Communication - Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
Leadership Competencies
Organizational Awareness - Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
Managerial Competencies
None
Technical Competencies
To perform this job successfully, an individual should have knowledge of_:_Microsoft Word, Excel, Visio and Po_wer_Point
MetaBank Values
Values Statement
MetaBank employees uphold our stated values of:
Help Others Succeed
Drive Innovation
Execute with Excellence
Get Results
Have Fun
General Sign-off
The employee is expected to adhere to all company policies including but not limited to the Vision, Mission and Value statements and actively participates in company programs including, but not limited to Performance Management and Compliance Training. The employee must comply with all provisions of the Bank Secrecy Act and maintain complete confidentiality with all bank business.
Meta Financial Group is an Affirmative Action, Equal Opportunity Employer.
Date:8/27/2014
MPS
Department: 617-Partner Services
Location: Sioux Falls, SDEstimated Salary: $20 to $28 per hour based on qualifications.
MetaBank
Job Summary
To work closely with the Partner Services team for the successful implementation and support of partners and program launches.
Job Responsibilities
Program Administration - 60%
Completes and submits all necessary documentation to support implementation of the partner and programs.
Reviews applications from partners for completeness and accuracy.
Facilitates all aspects of program implementations following rules and guidelines set forth by Meta and External agencies.
Analyzes, reviews, revises, submits and obtains approvals on collateral materials created against Collateral Guidelines.
Completes and submits all necessary documentation to Associations to support partner's programs.
Business Initiatives - 20%
Tracks assigned implementation tasks and maintains updates in Bank systems and partner folders.
Maintains current knowledge of changes received in bulletins from networks.
Documents progress and completion of tasks in Action Logs.
Facilitates all aspects of program implementations and wind downs.
Relationship Management - 20%
Answer incoming partner calls, emails, and correspondence.
Participates in meetings and conference calls including program launches. Acts as SME of pre-paid programs. Determines who needs to know what changes are coming and elevates issues as needed.
Submits issues for resolution to appropriate virtual team members.
Contributes in virtual meetings with internal and external partners.
Reporting
Compiles data for reports used internally (and externally) (by whom).
Other duties as assigned
Job Qualifications
Certifications, Licenses, Registrations
A valid driver's license is required.
Education and Experience
Associate's degree (A. A.); or one to two years related experience and/or training; or equivalent combination of education and experience.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Travel
There is no travel required.
Working Conditions
Monday-Friday
Office Environment
While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms. The employee is predominantly required to sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Noise level is moderate
Competencies
Business & Organizational Competencies
Customer Focus - Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
Functional Competencies
Planning and Organizing - Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Intrapersonal Competencies
Adaptability - Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities and people.
Commitment - The ability to align ones behavior with the needs, values, priorities and goals of th organization through dedication and tenacity.
Continuous Learning - Actively and continuously gaining insight of strengths and weaknesses in order to identify the relevant areas that need further development (with regard to skills and knowledge) and acting upon it.
Integrity - Upholding generally accepted social and ethical standards in job-related activities and behaviors.
Results Orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
Interpersonal Competencies
Influencing Others - The ability to gain others' support for ideas, proposals, projects and solutions. The ability to use appropriate interpersonal styles and communication strategies in order to inspire and guide individuals and to gain acceptance of ideas and plans.
Oral Communication - Shaping and expressing ideas and information in an effective manner.
Relationship Building - The ability to work with and establish trust, credibility and network across a diverse group of people (internal and external clients and stakeholders).
Teamwork - Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
Written Communication - Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
Leadership Competencies
Organizational Awareness - Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
Managerial Competencies
None
Technical Competencies
To perform this job successfully, an individual should have knowledge of_:_Microsoft Word, Excel, Visio and Po_wer_Point
MetaBank Values
Values Statement
MetaBank employees uphold our stated values of:
Help Others Succeed
Drive Innovation
Execute with Excellence
Get Results
Have Fun
General Sign-off
The employee is expected to adhere to all company policies including but not limited to the Vision, Mission and Value statements and actively participates in company programs including, but not limited to Performance Management and Compliance Training. The employee must comply with all provisions of the Bank Secrecy Act and maintain complete confidentiality with all bank business.
Meta Financial Group is an Affirmative Action, Equal Opportunity Employer.
Date:8/27/2014
MPS
Department: 617-Partner Services
Location: Sioux Falls, SDEstimated Salary: $20 to $28 per hour based on qualifications.
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