Tech Support
Company Name:
WOW!
## Job Description
The TSR provides technical support to customers via inbound and outbound calls.
Primary Functions:
Answers incoming telephone calls and responds to customer requests regarding service issues in a timely and accurate manner
Advance troubleshooting and resolution of various internet, networking, VOIP, and telephony applications
Uses computer systems to identify, research and resolve customer issues
Provides customers with an accurate and thorough diagnosis of their problem, with a focus on one call resolution
Utilize troubleshooting techniques and/or remote access to resolve customer issues. If unable to resolve, provide quotes for additional services
Maintains sense of urgency and consistently meets deadlines when responding to customer issues
Identifies and escalates priority issues; when necessary, transfers calls to the appropriate department
Accurately completes required paperwork and/or documentation associated with each customer interaction
Maintain acceptable statistical Call Center standards
Troubleshoots all WOW! services; to include Video, Internet, & Telephone
Maintains regular attendance to be available to the customer as scheduled in order to meet business objectives
## Requirements / Qualifications
Qualifications:
High School diploma or equivalent
Two years of troubleshooting experience in PCs and network environments is preferred
One year customer service experience
Some college and/or technical certifications in the IT/Networking field is preferred
Skills and Abilities:
Proficient use of all Microsoft Operating Systems
Experience with Macintosh is preferred
Operating knowledge of current hardware and software, common to the small business environment
Excellent oral and written communications skills including active listening skills and telephone etiquette are required
Must be able to calculate figures and amounts
Must be able to operate office equipment to include telephone, headset, computer, and printer
Must be able to multi-task and function effectively and consistently in fast-paced environment
Flexibility in scheduling which may require evening and weekend hours
Physical Requirements:
Frequently required to verbally communicate with customers
Frequently required to sit continuously for extended periods of time
Frequently required to perform repetitive tasks such as data entry and using telephone
Must have the ability to view and understand customer account information
We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
If you require assistance in order to apply for a position with us, please contact us at .
Requisition Number: 14-2289
Job Title: Tech Support
Area of Interest: Customer Service
Position Type: Full Time
Cities: Sioux Falls
States: South DakotaEstimated Salary: $20 to $28 per hour based on qualifications.
WOW!
## Job Description
The TSR provides technical support to customers via inbound and outbound calls.
Primary Functions:
Answers incoming telephone calls and responds to customer requests regarding service issues in a timely and accurate manner
Advance troubleshooting and resolution of various internet, networking, VOIP, and telephony applications
Uses computer systems to identify, research and resolve customer issues
Provides customers with an accurate and thorough diagnosis of their problem, with a focus on one call resolution
Utilize troubleshooting techniques and/or remote access to resolve customer issues. If unable to resolve, provide quotes for additional services
Maintains sense of urgency and consistently meets deadlines when responding to customer issues
Identifies and escalates priority issues; when necessary, transfers calls to the appropriate department
Accurately completes required paperwork and/or documentation associated with each customer interaction
Maintain acceptable statistical Call Center standards
Troubleshoots all WOW! services; to include Video, Internet, & Telephone
Maintains regular attendance to be available to the customer as scheduled in order to meet business objectives
## Requirements / Qualifications
Qualifications:
High School diploma or equivalent
Two years of troubleshooting experience in PCs and network environments is preferred
One year customer service experience
Some college and/or technical certifications in the IT/Networking field is preferred
Skills and Abilities:
Proficient use of all Microsoft Operating Systems
Experience with Macintosh is preferred
Operating knowledge of current hardware and software, common to the small business environment
Excellent oral and written communications skills including active listening skills and telephone etiquette are required
Must be able to calculate figures and amounts
Must be able to operate office equipment to include telephone, headset, computer, and printer
Must be able to multi-task and function effectively and consistently in fast-paced environment
Flexibility in scheduling which may require evening and weekend hours
Physical Requirements:
Frequently required to verbally communicate with customers
Frequently required to sit continuously for extended periods of time
Frequently required to perform repetitive tasks such as data entry and using telephone
Must have the ability to view and understand customer account information
We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
If you require assistance in order to apply for a position with us, please contact us at .
Requisition Number: 14-2289
Job Title: Tech Support
Area of Interest: Customer Service
Position Type: Full Time
Cities: Sioux Falls
States: South DakotaEstimated Salary: $20 to $28 per hour based on qualifications.
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